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Frequently Asked Questions


  1. Will my order ship together at the same time?
  2. How do you ship?
  3. How do I return an item?
  4. What payments to you accept?
  5. What is your guarantee and return policy?

  1. Will my order ship together at the same time?
    Some products will ship together and some will ship separately. Depends on the product. Some we make in -house and will ship from Dead Head Props. These usually take about 3-7 days to produce and ship. Others will ship from a suppliers warehouse. You may receive two separate packages at different times.

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  2. How do you ship?
    We ship most items USPS. However, some items will require truck shipment and will come UPS.

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  3. How do I return an item?
    Return all items to Dead Head Props, 8887 Live Oak Lane, Valley Springs, CA 95252. Please email that you wish to return an item and reason. Include a note in box with Name and Address, and reason for return. We will process and refund your money or send a replacement if requested.

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  4. What payments to you accept?
    We accept most major credit cards through the Secure PayPal system. If you need to pay another way, please contact us.

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  5. What is your guarantee and return policy?
    Yes. All of our products have a 30 day return policy for any reason. If you are not satisfied or it arrives damaged, we do accept returns. In most cases we require the item to be returned before replacement or refund. Even if the item is damaged.

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